1. Introduction
This Refund Policy outlines the terms under which refunds may be issued for services provided by Stay360 ("we", "our", or "us"). Stay360 offers software-as-a-service (SaaS) solutions for hospitality businesses, including PMS, booking engine and distribution tools.
2. Scope and Applicability
- Subscription plans (monthly / annual billing)
- Platform access and software usage
- Add-on services and integrations (if applicable)
As Stay360 provides digital services with immediate access upon activation, refund policies differ from physical product returns.
3. General Refund Policy
- All payments made for Stay360 services are generally non-refundable once the subscription has been activated.
- Subscription fees apply to the full billing cycle (monthly or annual), regardless of usage.
- No partial refunds will be issued for unused periods within an active subscription.
4. Exceptions
Refunds may be considered under limited circumstances, including:
- Duplicate or incorrect transactions
- Technical issues that prevent access to core services
- Cases where service activation was not successfully completed
All such requests will be reviewed on a case-by-case basis at our discretion.
5. Non-Refundable Scenarios
- Change of mind after purchase
- Partial usage of services
- Failure to use the platform during the subscription period
- Delays or issues caused by third-party integrations (e.g. OTAs, payment gateways)
- Custom development or implementation services
6. Free Demo & Trial
Stay360 may offer a free demo or limited trial access to help users evaluate the platform before purchasing. Users are encouraged to fully review features during this period — standard refund policies apply once a paid subscription is activated.
7. Subscription Cancellation
- You may request cancellation of your subscription at any time
- Your access will continue until the end of the current billing cycle
- No further charges will be applied after cancellation
Cancellation does not entitle the user to a refund for the remaining subscription period.
8. Refund Request Process
To request a refund, users must contact our support team via official email and provide transaction details and reason for the request. All requests are reviewed within a reasonable timeframe.
If approved, refunds will be processed through the original payment method; processing timelines may vary depending on your payment provider.
9. Third-Party Services
Stay360 integrates with third-party platforms such as payment gateways and online travel agencies. Refunds related to third-party services are governed by their respective policies, and Stay360 is not responsible for such claims.
10. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services indicates acceptance of the revised policy.
11. Contact Us
Stay360
Office Unit 205, 2nd Floor, Tower C, Bhutani Cyber Park, C Block, Phase 2, Industrial Area, Sector 62, Noida, UP 201301
info@stay360.in · +91 7303004371